Privacy Policy | Ionian Infinity

LAST UPDATED: 15/03/25

This Privacy Policy is intended to provide you with clear and comprehensive information on how we collect, use, and protect your personal data when you use our services, make a booking, or interact with us in any way. We are committed to protecting your privacy and complying with the General Data Protection Regulation 2016/679 ("GDPR").

Controller of Personal Data:
Community of Civil Law Apostolos & Evangelos Angelatos
VAT Number: 996938748
Registered address: Agia Efimia, 28081 Kefalonia – Greece

Contact Email: ionian.infinity@gmail.com

Contact Phone: +306939220578

1. What Personal Data We Collect

When you make a booking, contact us, or use our services, we collect the following personal data:

Identification Data: Name, surname, date of birth, nationality.
Contact Information: Email address, phone number, home address.
Booking Data: Reservation dates, payment details, and any specific requests related to your stay.
Communication Data: Any communications you send us through email, phone, or other contact methods.

2. How We Use Your Personal Data

We process your personal data for the following purposes:

To provide our services: To process bookings, provide accommodation, and communicate with you regarding your reservation.
To fulfill contractual obligations: To ensure your stay meets your expectations and complies with relevant laws and regulations.
To manage customer support: To respond to inquiries, complaints, and requests related to your stay.
For legal compliance: To comply with tax and accounting obligations.
For marketing purposes (only with your consent): We may send promotional emails, newsletters, and offers related to our services if you have provided explicit consent.

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Contractual necessity: To fulfill our obligations under the rental agreement or any other contract you have entered into with us.
Legitimate interests: To ensure proper functioning of our business and to improve the customer experience.
Legal obligations: To comply with Greek law and European Union regulations, including tax reporting and other legal requirements.
Consent: Where necessary, we will obtain your explicit consent to process certain types of data (such as marketing preferences).

4. Sharing Your Personal Data

We may share your personal data with third parties under the following circumstances:

Service providers: We may share your data with third-party service providers who assist us in managing bookings, payments, and customer support.
Legal compliance: We may share your data with government authorities or law enforcement agencies if required by law.

We will never sell or rent your personal data to third parties for marketing purposes.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Once the data is no longer necessary, we will securely erase it or anonymize it.

6. Your Rights Under the GDPR

Under the GDPR, you have the following rights concerning your personal data:

Right of access: You have the right to request a copy of the personal data we hold about you.
Right to rectification: You can request the correction of inaccurate or incomplete data.
Right to erasure: You can request the deletion of your personal data under certain conditions.
Right to restriction of processing: You can request that we limit the processing of your data in certain situations.
Right to data portability: You can request to receive your personal data in a structured, commonly used format, or transfer it to another data controller.
Right to object: You have the right to object to the processing of your data in certain circumstances, including for direct marketing.
Right to withdraw consent: If we process your data based on consent, you can withdraw it at any time.

7. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we take reasonable precautions to safeguard your data, please be aware that no system is completely secure.

8. Transfers of Personal Data Outside the European Economic Area (EEA)

We do not transfer your personal data outside the European Economic Area (EEA) unless necessary for specific services, such as using third-party service providers. In such cases, we ensure that appropriate safeguards are in place to protect your data.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

10. Links to Other Websites

Our website may provide links to other websites owned or operated by third parties. Please be aware that we do not control or endorse these websites, nor are we responsible for their content, security, privacy practices, or any other aspect of their operation. This Privacy Policy does not apply to these third-party websites, and we encourage you to review their privacy policies before submitting any personal data or interacting with them.

We strongly recommend that you take the time to familiarize yourself with the privacy practices of any linked website you visit.

11. Updates to our Privacy Policy

We may from time to time amend and update the present Privacy Policy. Although material amendments will be posted on the website, we encourage you to consult this Privacy Policy regularly, so that you are aware of its latest version and any updates.

12. Right to Lodge a Complaint

If you believe that we have failed to address your concerns or requests regarding the processing of your personal data, you have the right to lodge a complaint with the competent data protection authority.

For users residing in Greece, the competent authority is the Hellenic Data Protection Authority (HDPA). You can contact the HDPA at the following address:

Hellenic Data Protection Authority (HDPA)
1-3 Kifissias Avenue, PC 11523, Athens, Greece
Website: www.dpa.gr

13. Contact Us

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise any of your rights, please contact us at:

Email: ionian.infinity@gmail.com
Phone: +30 693 9220 578
Postal Address: Agia Efimia, 28081 Kefalonia – Greece